FAQ

Ordering
Do I need an account to place an order?
No, you can place an order as a guest. Creating an account can make it easier to review your orders and order history.
Can I change or cancel my order?
Orders may be modified or canceled within 48 hours of purchase, provided they have not already been processed or shipped.

Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods available at checkout.
Will I be charged additional fees?
All prices are displayed in USD. Your bank or payment provider may apply exchange rates or additional transaction fees.

Shipping
Where do you ship from?
Our clothing products may be shipped from international fulfillment warehouses depending on product availability and delivery destination.
How long does shipping take?
Processing time: 1–3 business days
Shipping time: 7–12 business days
How can I track my order?
Tracking information will be sent to your email after your order has been shipped.

Delivery Issues
What if I entered the wrong address?
Please contact us within 48 hours of placing your order. We will make reasonable efforts to update the shipping address before the order is processed or shipped.
What if my order is marked delivered but not received?
Please check around the delivery location, with household members, neighbors, or the shipping carrier. If the package still cannot be located, contact us within 7 days.

Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible clothing products.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
What if my item is damaged?
Please contact us within 7 days of delivery and provide your order information along with clear photos where applicable.

Refunds
Approved refunds are generally processed within 5–10 business days and issued to the original payment method.

Security
Is my payment secure?
Yes. Payments are processed through secure encrypted payment gateways.

Contact
Email:
service@nixvato.com
Customer Service:
+1 9373109242
Response time:
Within 24 hours on business days
Operated by:
Wuhan Xin'an Jiasheng Network Technology Co., Ltd.
Business License Entity:
Wuhan Xin'an Jiasheng Network Technology Co., Ltd.
Postal Address:
Room 3, Floors 1–2, Building 32,
Sanyang Residential Community, Laodong Subdistrict,
Jiang'an District, Wuhan, Hubei, China
Website:
https://nixvato.com