Return & Refund Policy

Return Eligibility

Customers may request a return within 30 days after receiving their order, subject to the conditions below.

To be eligible for a return:

· The item must be unused, unworn, and in the same condition as received.

· The item must be in its original packaging.

· Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

· Gift cards.

· Personalized or customized items.

· Final sale or clearance items.

· Items marked as non-returnable.

3. Return Process

To initiate a return, please contact us at:

Email: service@nixvato.com

Please include:

· Order number.

· Reason for return.

· Photos (if the item is defective or damaged).

Return Shipping Address:

Wuhan Xin'an Jiasheng Network Technology Co., Ltd.

Room 3, Floors 1–2, Building 32, Sanyang Residential Community, Laodong Subdistrict, Jiang'an District, Wuhan, Hubei, China

4. Return Shipping

· Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

· Original shipping fees are non-refundable.

· We recommend using a trackable shipping service for returns.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

· Refunds will be processed within 5–10 business days.

· Refunds will be issued to the original payment method.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide your order number and relevant photos so we can assist you.

7. Contact Information

For any questions regarding returns and refunds, please contact us:

Email:
service@nixvato.com

Legal Operator:
Wuhan Xin'an Jiasheng Network Technology Co., Ltd.

Business License Entity:
Wuhan Xin'an Jiasheng Network Technology Co., Ltd.

Postal Address:
Room 3, Floors 1–2, Building 32, Sanyang Residential Community, Laodong Subdistrict, Jiang'an District, Wuhan, Hubei, China