Shipping & Delivery

This Shipping Policy applies to purchases made through Nixvato, operated by Wuhan Xin'an Jiasheng Network Technology Co., Ltd.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing may require additional time during holidays, promotional events, or unusually high order volume.

ESTIMATED UNITED STATES DELIVERY

For orders shipped within the United States, estimated delivery typically takes 7–12 business days after processing.

Delivery times are estimates and may vary because of:

  • Shipping destination;

  • Carrier operations;

  • Weather;

  • Holidays;

  • Transportation disruptions;

  • High-volume periods;

  • Other circumstances outside our reasonable control.

ORDER TRACKING

When tracking information becomes available, customers will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may require some time to update after the carrier receives the package.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review shipping information before completing your purchase.

If an error is discovered, contact us as soon as possible.

We cannot guarantee address changes once an order has entered processing or has shipped.

SHIPPING DELAYS

Packages may occasionally experience delays because of:

  • Carrier operations;

  • Weather;

  • Holidays;

  • Transportation disruptions;

  • Destination-specific circumstances;

  • High-volume shipping periods.

If tracking information has not updated for an extended period, please contact our customer support team.

LOST OR MISSING PACKAGES

If tracking shows a package as delivered but you cannot locate it, please first check:

  • Around the delivery location;

  • With household members;

  • With neighbors;

  • With front desk staff;

  • With building management;

  • With the shipping carrier.

If the package remains missing, contact us with your order number and tracking information.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact us as soon as possible.

Please include:

  • Your order number;

  • A description of the issue;

  • Photos of the product;

  • Photos of the packaging where applicable.

We will review the issue and provide an appropriate solution.

MULTIPLE SHIPMENTS

Some orders may be delivered in multiple packages.

Separate packages may arrive on different dates and may have different tracking numbers.

CONTACT US

Brand:
Nixvato

Operated by:
Wuhan Xin'an Jiasheng Network Technology Co., Ltd.

Business License Entity:
Wuhan Xin'an Jiasheng Network Technology Co., Ltd.

Email:
service@nixvato.com

Customer Service:
+1 9373109242

Postal Address:
Room 3, Floors 1–2, Building 32,
Sanyang Residential Community, Laodong Subdistrict,
Jiang'an District, Wuhan, Hubei, China

Website:
https://nixvato.com